In addition to our open source software experts, we offer a number of other benefits to our support customers.
Guaranteed response times from our specialists located worldwide.
Indemnification coverage that protects you from intellectual property claims that can arise from the use of open source software.
Open source Git experts on staff enable us to deliver critical fixes without delay.
|Support Hours [Pacific or GMT]||8hr x 5 days||24hr x 5 days||24hr x 7 days|
|Online Case Tracking||24hr x 7 days||24hr x 7 days||24hr x 7 days|
|Named Support Contacts||2||5||10|
|GUARANTEED RESPONSE TIMES|
|Priority 1 : Critical||4hr||2hr||1hr|
|Priority 2 : High||24hr||16hr||7hr|
|Priority 3 : Medium||72hr||48hr||24hr|
|Priority 4 : Low||10 days
|Git System Health Check||✓|
|Pricing||FREE WITH REGISTRATION||$4,995.00||$10,995.00
|MULTI YEAR GIT SUPPORT CONTRACTS|
|Year 2 : 5% discount on year one price|
|Year 3 : 10% discount on year one price|
|Year 4+: 15% discount on year one price|
For over five years we have supported the world's largest enterprise implementations, with as many as 40,000 users in a single organization.
We have a highly experienced team of developers who have worked with global enterprises in all vertical industries. You can rely on our team to respond to your unique needs and help you achieve your business goals.
Our support centers are located in our offices in San Ramon, California and Sheffield, UK. All of our support staff are highly motivated full-time employees, based out of these offices. We do not subcontract to third parties located in countries where costs are low, or intellectual property rights are not fully protected. This enables us to provide secure, high quality live support to our customers located anywhere in the world, during their normal business hours, as well as on a 24/7 basis.
Our open source software is always fully tested, complete and certified. It is backed by our dedicated team of development, QA and support professionals focused exclusively on delivering the highest quality version of software.
Our version control experts provide more than just routine support – they’ll make sure you’re using Gerrit in the way that best supports your business.
Feature updates and patches for binaries obtained from us are available automatically from our update server.
In addition to the many benefits of using open source software, there can also be the risk of exposure to intellectual property claims. Our indemnification coverage provides protection in the event that a third party files an intellectual property claim against your company based on the use of open source software obtained from WANdisco. Protection is provided against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.
Subject to the terms specified in the contract, we cover repair, replacement, legal expenses and damages up to a limit of four times the value of the Git Support Services Agreement. Claims are subject to the terms and conditions of the agreement. Indemnification coverage is only available with our Platinum and Platinum Plus support contracts.
This service is available to customers who purchase a Gold Plus, Platinum or Platinum Plus Git Support Services Agreement. Our support engineers access your server remotely from one of our support centers to review your hardware, software, and network configuration to identify potential performance bottlenecks and other areas of risk. We will provide a report of our findings and make recommendations for changes we believe will be beneficial.
Git Platinum Plus support offers the option of choosing one free day of Git consulting, or 8 hours of free web-based training to help you get the most out of Git. Your free consulting day can be put toward our standard consulting packages or focus on specific requirements.
Priority 1 : Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.
Priority 2 : High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.
Priority 3 : Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.
Priority 4 : Low — General use question or future enhancement request.