GIT | GERRIT SUPPORT PACKAGES

Access the support you need when you need it

In addition to our open source software experts, we offer a number of other benefits to our support customers.

24/7 Response

Guaranteed response times from our specialists located worldwide.

Protection

Indemnification coverage that protects you from intellectual property claims that can arise from the use of open source software.

No delay

Open source Git experts on staff enable us to deliver critical fixes without delay.

COMMUNITY SILVER GOLD PLATINUM
PROBLEM RESOLUTION
Support Hours [Pacific or GMT]
8hr x 5 days 24hr x 5 days 24hr x 7 days
Online Case Tracking 24hr x 7 days 24hr x 7 days 24hr x 7 days
Phone Support
Email Support
Named Support Contacts 2 5 10
Case Allotment 80 150 Unlimited
GUARANTEED RESPONSE TIMES
Priority 1 : Critical 4hr 2hr 1hr
Priority 2 : High 24hr 16hr 7hr
Priority 3 : Medium 72hr 48hr 24hr
Priority 4 : Low
10 days
7 days
5 days
OPTIONS
Update
Git System Health Check
Indemnification


Pricing FREE WITH REGISTRATION $4,995.00   $10,995.00
$21,995.00
MULTI YEAR GIT SUPPORT CONTRACTS
Year 2 : 5% discount on year one price
Year 3 : 10% discount on year one price
Year 4+: 15% discount on year one price

We support the world’s largest enterprise implementations

For over five years we have supported the world's largest enterprise implementations, with as many as 40,000 users in a single organization.

WE HAVE EXPERIENCED DEVELOPERS ON STAFF

We have a highly experienced team of developers who have worked with global enterprises in all vertical industries. You can rely on our team to respond to your unique needs and help you achieve your business goals.

GLOBAL COVERAGE FROM THE UNITED STATES AND EUROPE

Our support centers are located in our offices in San Ramon, California and Sheffield, UK. All of our support staff are highly motivated full-time employees, based out of these offices. We do not subcontract to third parties located in countries where costs are low, or intellectual property rights are not fully protected. This enables us to provide secure, high quality live support to our customers located anywhere in the world, during their normal business hours, as well as on a 24/7 basis.

CERTIFIED GIT BINARIES

Our open source software is always fully tested, complete and certified. It is backed by our dedicated team of development, QA and support professionals focused exclusively on delivering the highest quality version of software.

EXPERT GERRIT SUPPORT

Our version control experts provide more than just routine support – they’ll make sure you’re using Gerrit in the way that best supports your business.

UPDATE SERVER

Feature updates and patches for binaries obtained from us are available automatically from our update server.

INDEMNIFICATION COVERAGE

In addition to the many benefits of using open source software, there can also be the risk of exposure to intellectual property claims. Our indemnification coverage provides protection in the event that a third party files an intellectual property claim against your company based on the use of open source software obtained from WANdisco. Protection is provided against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.

Subject to the terms specified in the contract, we cover repair, replacement, legal expenses and damages up to a limit of four times the value of the Git Support Services Agreement. Claims are subject to the terms and conditions of the agreement. Indemnification coverage is only available with our Platinum and Platinum Plus support contracts.

GIT SYSTEM HEALTH CHECK

This service is available to customers who purchase a Gold Plus, Platinum or Platinum Plus Git Support Services Agreement. Our support engineers access your server remotely from one of our support centers to review your hardware, software, and network configuration to identify potential performance bottlenecks and other areas of risk. We will provide a report of our findings and make recommendations for changes we believe will be beneficial.

CONSULTING

Git Platinum Plus support offers the option of choosing one free day of Git consulting, or 8 hours of free web-based training to help you get the most out of Git. Your free consulting day can be put toward our standard consulting packages or focus on specific requirements.

PRIORITY DEFINITIONS

Priority 1 : Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.

Priority 2 : High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.

Priority 3 : Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.

Priority 4 : Low — General use question or future enhancement request.

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