WANdisco's Customer Support Services provide the stability critical applications require, while not sacrificing dynamic benefits expected from the technology. Our Support Engineers have deep expertise in the technology, and can provide dedicated hands-on assistance. Each of our regional Support Centers is backed by a global infrastructure, to ensure consistent worldwide Support.
Our customer support staff are available 24 hours a day, 7 days a week to provide you with legendary support.
When you register for one of our support packages we'll provide full details of how you can get in touch with the team around the clock. You can contact Customer Support online via our Support Website, via email, or by phone (on a toll free number). We have guaranteed response times to make sure that you get the best service in the industry, every time you need us.
WANdisco provides a broad range of support and maintenance services that cover planning, implementation, upgrades and ongoing usage.
To ensure the highest quality support, WANdisco provides a comprehensive Customer Support Plan, which includes our escalation procedures and response time and resolution targets.
Our state-of-the-art Web-based support serviced by our Customer Support Website is available 24 hours a day, 7 days a week. Services include online request for customer support assistance, online case tracking and status updates, self help knowledge base with thousands of solutions to previously asked questions or problems, step-by step troubleshooter and an online customer community where customers worldwide gather to discuss product implementation, and much more.
For questions that require a little more attention, we also offer toll free phone support staffed by support engineers, trained not only on the technology but also on industry best practices to ensure that your WANdisco solutions are fully optimized.
WANdisco premium customer support services include a dedicated enterprise support manager to keep customers apprised of updates and quickly resolve escalated issues. This dedicated support manager monitors interactions 365/24/7, guaranteeing that high severity issues are addressed immediately after WANdisco Customer Support is contacted.