In addition to our open source software experts, we offer a number of other benefits to our support customers.
Guaranteed response times from our specialists located worldwide.
Indemnification coverage that protects you from intellectual property claims that can arise from the use of open source software.
Core Subversion developers on staff enable us to deliver critical fixes without delay.
Our support of the Subversion open source project also includes the option to obtain enterprise-class support for TortoiseSVN, the popular Subversion client for Windows. Our certified TortoiseSVN software is a complete, fully tested version of the client based on the most recent stable release, including the latest fixes.
Stefan Küng, the TortoiseSVN project’s lead developer since 2003, heads WANdisco’s team of professionals dedicated to the support, development and enhancement of this widely used Subversion client. This enables us to deliver critical fixes without any delay.
|Support Hours [Pacific or GMT]||8hr x 5 days||24hr x 5 days||24hr x 7 days|
|Online Case Tracking||24hr x 7 days||24hr x 7 days||24hr x 7 days|
|Certified Subversion Binaries||DOWNLOAD NOW||DOWNLOAD NOW||DOWNLOAD NOW||DOWNLOAD NOW|
|Named Support Contacts||2||5||10|
|GUARANTEED RESPONSE TIMES|
|Priority 1 : Critical||4hr||2hr||1hr|
|Priority 2 : High||24hr||16hr||7hr|
|Priority 3 : Medium||72hr||48hr||24hr|
|Priority 4 : Low||10 days
|Subversion System Health Check||✓|
|Pricing||FREE WITH REGISTRATION||$4,995.00||$10,995.00||$21,995.00|
|TortoiseSVN Support||FREE WITH REGISTRATION||+ $995.00||+ $1,995.00||+ $2,995.00|
For over five years our software has supported the world’s largest Subversion implementations, with as many as 40,000 users and 2,500 Subversion repositories in a single organization.
We have a highly experienced team of core Subversion developers on staff who are active members of the Subversion community. Some of these individuals have been working on Subversion since its inception and all of them hold the status required within the community to make changes to the Subversion code base. This enables us to deliver critical fixes without delay.
Our support centers are located in our offices in San Ramon, California and Sheffield, UK. All of our support staff are highly motivated full-time employees, based out of these offices. We do not subcontract to third parties located in countries where costs are low, or intellectual property rights are not fully protected. This enables us to provide secure, high quality live support to our customers located anywhere in the world, during their normal business hours, as well as on a 24/7 basis.
In addition to the many benefits of using open source software, there can also be the risk of exposure to intellectual property claims. Our indemnification coverage provides protection in the event that a third party files an intellectual property claim against your company based on the use of Subversion open source software obtained from us. Protection is provided against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.
Subject to the terms specified in the contract, we cover repair, replacement, legal expenses and damages up to a limit of four times the value of the Subversion Support Services Agreement. Claims are subject to the terms and conditions of the agreement. Indemnification coverage is only available with our Platinum support contracts.
This service is available to customers who purchase a Platinum Subversion Support Services Agreement. Our support engineers access your Subversion server remotely from one of our support centers to review your hardware, software, and network configuration to identify potential performance bottlenecks and other areas of risk. We will provide a report of our findings and make recommendations for changes we believe will be beneficial.
Priority 1 : Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.
Priority 2 : High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.
Priority 3 : Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.
Priority 4 : Low — General use question or future enhancement request.