SUBVERSION SUPPORT PACKAGES

Access the support you need when you need it

In addition to our open source software experts, we offer a number of other benefits to our support customers.

24/7 Response

Guaranteed response times from our specialists located worldwide.

Protection

Indemnification coverage that protects you from intellectual property claims that can arise from the use of open source software.

No delay

Core Subversion developers on staff enable us to deliver critical fixes without delay.

Add TortoiseSVN support to your contract

Our support of the Subversion open source project also includes the option to obtain enterprise-class support for TortoiseSVN, the popular Subversion client for Windows. Our certified TortoiseSVN software is a complete, fully tested version of the client based on the most recent stable release, including the latest fixes.

Stefan Küng, the TortoiseSVN project’s lead developer since 2003, heads WANdisco’s team of professionals dedicated to the support, development and enhancement of this widely used Subversion client. This enables us to deliver critical fixes without any delay.

COMMUNITY SILVER GOLD PLATINUM
PROBLEM RESOLUTION
Support Hours [Pacific or GMT]
8hr x 5 days 24hr x 5 days 24hr x 7 days
Online Case Tracking 24hr x 7 days 24hr x 7 days 24hr x 7 days
Phone Support
Email Support
Certified Subversion Binaries DOWNLOAD NOW DOWNLOAD NOW DOWNLOAD NOW DOWNLOAD NOW
Named Support Contacts 2 5 10
Case Allotment 80 150 Unlimited
GUARANTEED RESPONSE TIMES
Priority 1 : Critical 4hr 2hr 1hr
Priority 2 : High 24hr 16hr 7hr
Priority 3 : Medium 72hr 48hr 24hr
Priority 4 : Low
10 days
7 days
5 days
OPTIONS
Subversion System Health Check


Indemnification


Pricing FREE WITH REGISTRATION $4,995.00 $10,995.00 $21,995.00
TortoiseSVN Support FREE WITH REGISTRATION + $995.00 + $1,995.00 + $2,995.00

We support the world’s largest Subversion implementations

For over five years our software has supported the world’s largest Subversion implementations, with as many as 40,000 users and 2,500 Subversion repositories in a single organization.

WE HAVE LONG-TERM, EXPERIENCED CORE SUBVERSION DEVELOPERS ON STAFF

We have a highly experienced team of core Subversion developers on staff who are active members of the Subversion community. Some of these individuals have been working on Subversion since its inception and all of them hold the status required within the community to make changes to the Subversion code base. This enables us to deliver critical fixes without delay.

GLOBAL COVERAGE FROM THE UNITED STATES AND EUROPE

Our support centers are located in our offices in San Ramon, California and Sheffield, UK. All of our support staff are highly motivated full-time employees, based out of these offices. We do not subcontract to third parties located in countries where costs are low, or intellectual property rights are not fully protected. This enables us to provide secure, high quality live support to our customers located anywhere in the world, during their normal business hours, as well as on a 24/7 basis.

INDEMNIFICATION COVERAGE

In addition to the many benefits of using open source software, there can also be the risk of exposure to intellectual property claims. Our indemnification coverage provides protection in the event that a third party files an intellectual property claim against your company based on the use of Subversion open source software obtained from us. Protection is provided against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.

Subject to the terms specified in the contract, we cover repair, replacement, legal expenses and damages up to a limit of four times the value of the Subversion Support Services Agreement. Claims are subject to the terms and conditions of the agreement. Indemnification coverage is only available with our Platinum support contracts.

SUBVERSION SYSTEM HEALTH CHECK

This service is available to customers who purchase a Platinum Subversion Support Services Agreement. Our support engineers access your Subversion server remotely from one of our support centers to review your hardware, software, and network configuration to identify potential performance bottlenecks and other areas of risk. We will provide a report of our findings and make recommendations for changes we believe will be beneficial.

PRIORITY DEFINITIONS

Priority 1 : Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.

Priority 2 : High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.

Priority 3 : Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.

Priority 4 : Low — General use question or future enhancement request.

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