TortoiseSVN Support

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Why not add TortoiseSVN Support to your Subversion support contract? WANdisco's support of the Subversion open source project also includes the option to obtain enterprise-class support for TortoiseSVN, the popular Subversion client for Windows. WANdisco's certified TortoiseSVN software is a complete, fully tested version of the client based on the most recent stable release, including the latest fixes.

Stefan Küng, the TortoiseSVN project's lead developer since 2003, heads WANdisco's team of professionals dedicated to the support, development and enhancement of this widely used Subversion client. This enables us to deliver critical fixes without any delay.

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TortoiseSVN Support Packages

pdf PDF Version Community Silver Gold Platinum Platinum Plus
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Support Hours   8 x 5
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Time or GMT
24 x 5
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Time or GMT
24 x 7 24 x 7
Online Case Tracking   24 x 7 24 x 7 24 x 7 24 x 7
Email Support   checkmark checkmark checkmark checkmark
Phone Support     checkmark checkmark checkmark
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Number of Developers   Up to 100 Up to 500 Unlimited Unlimited
Named Support Contacts   2 5 10 10
Case Allotment   80 150 Unlimited Unlimited
Feature Enhancements         checkmark
Priority 1 - CRITICAL*   4 Hours 2 Hours 1 Hour 1 Hour
Priority 2 - HIGH*   24 Hours 16 Hours 7 Hours 7 Hours
Priority 3 - MEDIUM*   72 Hours 48 Hours 24 Hours 24 Hours
Priority 4 - LOW*   10 Days 7 Days 5 Days 24 Hours
Pricing FREE with registration
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$995.00 $1,995.00 $2,995.00 $3,995.00
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Priority Definitions

Priority 1 (Critical) — The customer's production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.

Priority 2 (High) — The customer's system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer's operations and productivity. Customer's system is exposed to a potential loss of data or interruption of service.

Priority 3 (Medium) — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.

Priority 4 (Low) — General use question or future enhancement request.