Why not add TortoiseSVN Support to your Subversion support contract? WANdisco's support of the Subversion open source project also includes the option to obtain enterprise-class support for TortoiseSVN, the popular Subversion client for Windows. WANdisco's certified TortoiseSVN software is a complete, fully tested version of the client based on the most recent stable release, including the latest fixes.
Stefan Küng, the TortoiseSVN project's lead developer since 2003, heads WANdisco's team of professionals dedicated to the support, development and enhancement of this widely used Subversion client. This enables us to deliver critical fixes without any delay.Request Information
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|Online Case Tracking||24 x 7||24 x 7||24 x 7||24 x 7|
|Number of Developers||Up to 100||Up to 500||Unlimited||Unlimited|
|Named Support Contacts||2||5||10||10|
|GUARANTEED RESPONSE TIMES|
|Priority 1 - CRITICAL*||4 Hours||2 Hours||1 Hour||1 Hour|
|Priority 2 - HIGH*||24 Hours||16 Hours||7 Hours||7 Hours|
|Priority 3 - MEDIUM*||72 Hours||48 Hours||24 Hours||24 Hours|
|Priority 4 - LOW*||10 Days||7 Days||5 Days||24 Hours|
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Priority 1 (Critical) — The customer's production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.
Priority 2 (High) — The customer's system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer's operations and productivity. Customer's system is exposed to a potential loss of data or interruption of service.
Priority 3 (Medium) — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.
Priority 4 (Low) — General use question or future enhancement request.