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Community | Gold | Platinum | |||
| PROBLEM RESOLUTION | ||||||
| Support Hours |
8 x 5 Choose PT, GMT, ET |
24 x 7 | ||||
| Online Case Tracking | 24 x 7 | 24 x 7 | ||||
| Phone Support |
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| Certified Hadoop Binaries |
 Free Download |
Free Download |
Free Download |
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| Named Support Contacts | 2 | 10 | ||||
| Case Allotment | 80 per year | Unlimited | ||||
| Updates |
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| OPTIONS | ||||||
| Indemnification |
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| Hadoop Cluster Health Check |
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| Bug Buddy |
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| 8 Hours of Free Consulting or Training |
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| GUARANTEED RESPONSE TIMES | ||||||
| Priority 1 - CRITICAL* | 4 Hours | 1 Hour | ||||
| Priority 2 - HIGH* | 14 Hours | 7 Hours | ||||
| Priority 3 - MEDIUM* | 72 Hours | 24 Hour | ||||
| Priority 4 - LOW* | 10 Days | 5 Days | ||||
| PRICING | FREE with registration Click Here | $2,000 per node | $3,000 per node | |||
| Request Information | Request Information | |||||
WANdisco Distro (WDD) is the first fully tested, production-ready version of Apache Hadoop 2 based on the most recent release, including the latest fixes. These pure, certified Hadoop binaries undergo the same rigorous quality assurance process as WANdisco’s enterprise software solutions.
WANdisco's WDD team consists of Hadoop committers who have been involved in the project since its inception and have the authority to make changes to the code base, ensuring the fastest delivery of fixes and enhancements. In addition, WDD lays the foundation for WANdisco's upcoming enterprise Hadoop products that deliver 24-by-7 availability, scalability and performance globally without any downtime or data loss. By adding its patented active-active replication technology to WDD, WANdisco is able to eliminate the single points of failure and performance bottlenecks within Hadoop. With this technology, the same data is readable and writeable on every server, and every server is actively supporting user requests. There are no passive or standby servers with complex administration procedures for failover and recovery.
In combination with WANdisco's enterprise-class Hadoop Support Services, organizations can realize all of the benefits of using open source software without any of the risks, on a 24-by-7 basis worldwide. Free community support is also available.
More than a first line of defense, WANdisco support engineers are open source experts, providing in-depth professional assistance and ensuring customers get the most from their deployments. With WANdisco employees around the globe providing local support, customers are assured they are moving in the right direction toward their business goals. We do not subcontract to low-cost third parties where intellectual property rights are not fully protected. This enables us to provide secure, high quality live support to our customers located anywhere in the world, during their normal business hours, as well as on a 24-by-7 basis.
WANdisco Distro (WDD) is the first fully tested, production-ready version of Apache Hadoop 2.0 based on the most recent release, including the latest fixes. These certified Hadoop binaries undergo the same rigorous quality assurance process as WANdisco’s enterprise software solutions.
While there are many benefits to using open source software, there can be the risk of exposure to intellectual property claims. WANdisco’s indemnification coverage provides protection in the event that a third party files an intellectual property claim against your company based on the use of Hadoop open source software. Protection is provided against four types of intellectual property infringements: patents, trademarks, trade secrets, and copyrights.
Indemnification is subject to the terms specified in the contract and claims are subject to the terms and conditions of the agreement. Indemnification coverage is only available with WANdisco’s Platinum Support and only covers WANdisco Distro.
This service is available to Hadoop Platinum Support customers. WANdisco's support engineers access your Hadoop cluster(s) remotely from one of our support centers to review your deployment to identify potential performance bottlenecks and other areas of risk. We will provide a report of our findings and make recommendations for changes we believe will be beneficial.
The bug buddy is a named Hadoop developer who has status in the Hadoop open source community to make changes to Hadoop's code base. The bug buddy provides: (1) a single point of contact for your priority one support issues who will manage them until they are resolved; and (2) an advocate within the Hadoop open source community who can champion your requests for enhancements to Hadoop to be made available in future releases.
Hadoop Platinum support offers the option of choosing one free day of Hadoop consulting, or 8 hours of free web-based training to help you get the most out of your deployment. Your free consulting day can be put toward our standard consulting packages or focus on specific requirements.
Feature updates and patches for all the Hadoop platform’s components are available automatically and on a regular schedule from WANdisco's update server.
Priority 1 (Critical) – The customer's production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.
Priority 2 (High) - The customer's system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.
Priority 3 (Medium) - Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.
Priority 4 (Low) - General use question or future enhancement request.
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