Subversion Support Services

Many large organizations recognize the value of open source solutions such as Subversion, but require the security provided by a commercial software vendor’s support contract. WANdisco’s Subversion Support Services are designed to fill this gap by delivering the same level of support. With core developers from the project on staff we can ensure that your support tickets are resolved and fixes delivered on a timely basis. You can also submit enhancement requests for future releases of Subversion.

WANdisco offers three levels of Subversion support: Silver, Gold and Platinum.

Technical Support	Silver	Gold	Platinum
Support Hours	8x5 Choose Pacific Time or GMT	12x5 Choose Pacific Time or GMT	24x7
Online Case Tracking	24x7	24x7	24x7
Phone Support
E-mail Support
Response time SLA - Top Priority [P1]	3 hrs	2 hrs	1 hr