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Subversion Support
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Support Subscription | Consulting Services | Training
 
pdf  Subversion Support PDF

The WANdisco Subversion Support Subscription is a set of services and tools that assist enterprises during every stage of deployment - from implementation planning, to ongoing administration and maintenance. WANdisco Support Subscriptions help reduce business and technical risks, increase IT productivity, and insure successful Subversion deployments.

All WANdisco Subversion Support Subscriptions include access to the WANdisco Customer Support Web Site. Our customer support web site is open 24 hours a day, 7 days a week to provide you with a variety of support materials and services.

Services include:

  • Online Case Tracking System
    Submit, Review, Update technical service anytime of the day
  • Comprehensive Knowledge Base
    Solutions to known problems or questions
  • Customers Help Each Other
    Contribute to a User Knowledge Base
  • User Discussion Forums
  • Step by Step Troubleshooter

Contacting Customer Support

We recognize that you may not get the personal attention you need from our Customer Support Website so you can also contact Customer Support by telephone and email.

Optimized Support Programs

WANdisco provides a broad range of support and maintenance services that cover planning, implementation, upgrades and ongoing usage.

To ensure the highest quality support, WANdisco provides a comprehensive Customer Support Plan, which includes our escalation procedures and response time and resolution targets.

WANdisco Subscription Options:

 Standard   Professional   Premier 
  • Web and phone-based comprehensive support
  • Unlimited incidents
  • Developer Assist
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  • 24x7x365
  • 1 Hour Response Time
  • Minimum of 2 Support Contacts (Number of Support Contacts increases with size of deployment)
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  • 9am to 5pm; Mon - Fri
  • 4 Business Hour Response Time
  • Minimum of 2 Support Contacts (Number of Support Contacts increases with size of deployment)
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  • 9am to 5pm; Mon - Fri
  • 2 Business Day Response Time
  • 1 Support contact
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  • WANdisco Customer Support Portal, an easy to use self-service portal that enables:
    • Real-time support case submittal and tracking
    • Access to the WANdisco technical knowledge base for premium content
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Price: $3,999 $7,999 $24,999
Price for WANdisco for Subversion Customers: $1,999 $5,999 $19,999
buy now buy now buy now

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Since 2001 WANdisco has set out to push the limits of what can be achieved with multi-site distributed systems deployed on a Wide Area Network (WAN). The result of these efforts is new technology that fundamentally changes the way distributed nodes, or servers, interact to provide unprecedented levels of reliability, availability and scalability (RAS); Enabling the internet to realize its full potential. WANdisco has applied this technology to the development of its suite of MultiSite SCM Solutions for CVS, CVSNT, and Subversion. For the first time a development team can truly be spread-out across the world and work as one unit, in real-time. Global 2000 companies rely on WANdisco's suite of SCM solutions for CVS, CVSNT and Subversion to enable them to distribute work between multiple sites based on where their talent is located, rather than time-zone constraints. Subversion MultiSite supports elements such as subversion client, subversion book, subclipse, subversion repository, subversion mac, subversion server, subversion gui, subversion cvs, subversion tutorial, subversion svn, subversion apache, subversion version control, subversion visual studio, subversion hosting, collabnet, subversion os x, tortoise subversion, subversion download, subversion linux, subversion checkout, subversion command line, subversion tigris.

JIRA MultiSite and JIRA Clustering combine JIRA's flexible and easy to use bug tracking, issue tracking, and project management solution, with WANdisco's active-active replication technology to turn a JIRA central server implementation into a distributed, enterprise ready application lifecycle management solution.

CVS MultiSite supports elements such as cvs gui, cvs training, cvs windows, kde cvs, cvs support, cvs tools, cvs viewer, cvs rcs, cvs hosting, secure cvs, cvs manual, cvs linux, cvs host, cvs error, cvs build, cvs com, cvs reports, cvs book, cvs repository, learning cvs, bugzilla cvs, cvs replacement, subversion cvs comparison, cvs branching, essential cvs, cvs server linux, install cvs, view cvs, cvs client, cvs documentation, cvs server, it cvs, cvs software, cvs diff tool.

CVSNT MultiSite supports elements such as cvsnt, cvsnt download, cvsnt 2.5, cvsnt ssh, cvsnt server, cvsnt eclipse, cvsnt sspi, cvsnt windows, cvsnt password, cvsnt client, cvsnt pserver, cvsnt setup, cvsnt password agent, cvsnt install, cvsnt installation, cvsnt linux, cvsnt tutorial, cvsnt manual, cvsnt 2.0, cvsnt configuration, cvsnt lock service, cvsnt 2.0.4, cvsnt lock, cvsnt repository. Also compare WANdisco to technology such as CVSUP, RSYNC, Perforce, Clearcase, Bitkeeper and others.