WANdisco's legendary Apache Subversion support is now available for your Jenkins deployment! Our support staff are fully trained Jenkins experts, and we pride ourselves on ensuring that you get the most out of your Jenkins deployment. In a perfect world, you'd never need a support contact and everything 'just works,' but no software is perfect, and we pride ourselves on keeping your business running smoothly. Our Jenkins Support suite of services act as a bolt-on to your existing uberSVN Support services. We provide a 'safety net,' allowing you to gain access to experts whenever you need them, to ensure that your mission critical services have the maximum available uptime. Our focus is on maintaining the level of performance you need, by providing:
| Silver | Gold | Platinum | |
| PROBLEM RESOLUTION | |||
| Support Hours |
8 x 5 (Pacific Time or GMT) |
24 x 5 (Pacific Time or GMT) |
24 x 7 (Pacific Time or GMT) |
| Online Case Tracking | 24 x 7 | 24 x 7 | 24 x 7 |
| Phone Support |
|
|
|
| Email Support |
|
|
|
| Named Support Contracts | 2 | 5 | 10 |
| Case Allotment | 80 | 150 | Unlimited |
| GUARANTEED RESPONSE TIMES | |||
| Priority 1 - CRITICAL | 4 Hours | 2 Hours | 1 Hour |
| Priority 2 - HIGH | 14 Hours | 16 Hours | 7 Hours |
| Priority 3 - MEDIUM | 72 Hours | 48 Hours | 24 Hours |
| Priority 4 - LOW | 10 Days | 7 Days | 24 Hours |
| OPTIONS | |||
| Updates |
|
|
|
| uberSVN Health Check |
|
||
| Indemnification |
|
||
| PRICING | $ 2,995 | $ 5,695 | $ 8,995 |
Stay in touch: